Who we are
iPic Studio is a photo lab and print shop at 1961 S San Pedro St, Los Angeles, CA 90011. This policy covers ipicstudio.com and the orders you place through it. "We" means iPic Studio.
What we collect
When you order. Your name, phone number, email address (if you give one), shipping address for shipped orders, your order notes, the items and options you choose, and whether the order is paid.
Your photos and files. The photos, designs and PDFs you upload, and the crop you choose for each print, so we can print them.
Card payments. Card payments are handled by Shopify. We never see or store your full card number.
Newsletter. Your email address, if you sign up for our emails.
While you browse. We don't use advertising or analytics trackers. The site remembers your cart and your light or dark setting in your own browser (local storage), and nothing else. Our hosting provider and Shopify keep standard technical logs (such as IP address and browser type) to run the site, keep it secure and fix errors.
Contact form. The quote form on our contact page opens a message in your own email app. Nothing you type is stored on the site.
How we use it
- To print, pack and hand over or ship your order, and to take payment for it.
- To reach you about your order: when it's ready, if there's a problem with a file, or to answer a question. We text you only if you said that's okay.
- To send our newsletter and offers, only if you signed up.
- To prevent fraud and misuse, keep our records and meet tax and accounting rules.
Your photos
Your photos are yours. We use them only to make your order. We don't post them, use them in our ads or show them to anyone else unless you give us permission.
We keep your files with your order so we can reprint it if something goes wrong. If you'd like us to delete your files once your order is done, ask us and we will.
Emails and texts
Order emails and texts are about your order only. You can leave our newsletter at any time: reply to any of our emails or write to info@ipicstudio.com, and we'll take you off the list.
Your California privacy rights
If you live in California, you have the right to:
- know what personal information we have about you and how we use it;
- ask us to correct it, or to delete it;
- not be treated differently for using these rights.
We don't sell or share personal information as California law defines those words. To make a request, call (213) 748-4742 or email info@ipicstudio.com. We'll confirm it's you, using the name and phone number or email on your orders, before we act. Some records, such as paid orders, we have to keep for tax purposes.
Keeping it safe
The site uses encrypted connections (HTTPS). Files are uploaded straight to private storage, and only our staff can open them. No system is perfect, so we keep only what we need.
Children
Our site isn't meant for children under 13, and we don't knowingly collect their information.
Changes to this policy
If we change this policy we'll update it here and change the date at the top. See also our terms of service.