Our promise
If something is wrong because of us, such as a print defect, the wrong size or finish, a missing item, or damage in shipping, we'll reprint it free or refund it, whichever you prefer.
How to tell us
Let us know within 7 days of picking up or receiving your order. Call (213) 748-4742, email info@ipicstudio.com or bring it to the shop. Include your order number, what's wrong and, if you can, a photo.
You don't need to send anything back unless we ask.
Printed just for you
Every print, card and custom item is made to order with your photos or design, so we can't take returns or exchanges for a change of mind.
What isn't covered
- The crop you chose, or how a photo looked to begin with (focus, lighting, color).
- A photo that prints soft because it was small or low resolution.
- Spelling or wording in text you typed.
- Slight color differences between your screen and the print.
Changes and cancellations
Need to change or cancel? Call us as soon as you can. If we haven't started your order, we'll change it or cancel it for a full refund. Once printing has started, we can't cancel it.
How refunds work
Card payments are refunded to the same card through Shopify. Banks usually take 5 to 10 business days to show it. If you paid at the counter, we refund you at the shop.
Related
See shipping and pickup for damaged deliveries and terms of service for the rest of the details.